News: CAMI Research & Right to Repair,
The Right to Repair is a current matter of public interest, ensuring consumers and businesses have access to the tools, documentation, and parts needed to maintain and repair their own equipment. As industries evolve, transparency and repeatability become crucial for sustainability, affordability, and innovation.
I’m Exploring an important question: Does CAMI Research the maker of the CableEye Cable Tester support and Embrace Right to Repair?
The Answer is NO!
This all Started Aug 2024 when I inquired about a firmware update firmware was Version 1.19
I received a reply that was laughable I could care less how the firmware works, rather if there was an update.
I Pressed Christopher E. Strangio a little bit more.. and provided proof that I have the capabilities to update myself.
Video
CEO Christopher E. Strangio Reply again still avoiding the topic.
Regardless, CEO Christopher E. Strangio lied.. when he said Firmware V1.19 was the latest a little while later I found a m3U unit with Cami Firmware V1.23.
Since CAMI Research is not repair friendly I have preemptively backed-up the firmware of all my cableeye testers just in case it is needed in the future for a repair.
I also obtained a device that had an error and I made request for Repair Documentations on 12/10/2024 over the phone for the requested documents and tools for the M3U I was Denied. (There is no requirement to make a written request this can be by phone)
December 14th and 19th 2024 I Sent an Official Request For Repair Documentation and Tools for All Items Manufactured 2015 Present with a Due date of Jan 02 2025. That was Also Declined In Feb 2025.
I made contact with the CEO Christopher E. Strangio and Tried to Explain Right to Repair to him and I got it down to the the real Reason Why he don’t want to comply with or support the right to repair.
On a news interview CEO Christopher E. Strangio has stated, the primary reasons for denial is that the products are “old” and that he doesn’t want people repairing used units and reselling them, as it could impact new sales.
Cami CEO Christopher E. Strangio
“That these items are old and of very little value. Why is it a concern to you? That he doesn’t want people buying them, fixing them and selling them for a profit.”
Feb 11th 2025, Cami Research Asked me to Change the Title of one of My YouTube Videos.
I asked Christopher E. Strangio if calibration was required after repair On My 28th I received an answer well sort of. Seems they want to keep the repair and after repair calibration a monopoly. Generally when test equipment is repaired it should be calibrated after a repair. Cami Research wants $1,240 for the software and hardware for this and only available for 1 year.
Yes, Mr. Strangio did provide the location of the bad chip after a lot of back and forth, See this post. Making available Service / Error Code Descriptions is part of right to repair but one should not have to call the manufacture with the code and have to go to the point of begging to get the translation.
I am still Working on the Video Exposing Cami Research Anti-Repair Attitude.
05/27/2025 I have Made a Revised Request to Include Washington State. I have the complaints for non compliance ready for California, Oregon, and Minnesota attorney generals.
06/10/2025 California Attorney General Has Responded and sent a letter to Cami Research. I will see this thru. (Original PDF)
Here is the Letter Form the Oregon DOJ to Cami Research. (Original PDF)
CAMI Research Right to Repair Score: D-
No Schematics, No Bill Of Material, No Calibration Tools For After Repair Calibration, CEO Said He Don’t want shops or customers repairing Second Hand Units!
Last Updated on June 13, 2025 by Steven Rhine